| Pre-sales questions
Q. Will you place ads on
my site?
A. We will NOT place ads
on your site.
Q. Do you allow sites to
advertise for money, on their
web site?
A. Yes, we allow sites to
have commercial advertisements.
Q. What forms of payment
do you accept?
A. PAYPAL
Q. Are your server's Unix,
or NT?
A. Our servers are Linux Red
Hat 7.3. and Red Hat 9.0
Q. Do you allow adult sites?
A. Yes, we allow adult sites.
Q. Is tax included with my
monthly or yearly plan?
A. Yes, tax is included within
the price.
Q. What control panel do
you use and do you have a demo?
A. The control panel we use
is called Cpanel. A demo of
Cpanel can be found here Login with the username
demo, and the password demo.
Q. Can I pay monthly?
A. Yes, you may pay monthly
Q. Can I host friends?
A. Yes, you may host your friends.
Q. How long does it take
to setup my account?
A. Your account will be setup
automatically within 15 minutes
of ordering.
Q. Are there any hidden costs, or
setup fees?
A. No
Q. Do you offer telnet or shell
access?
A. No due to security reason's
we do not offer telnet or shell
access.You are still able to
unzip files on the server using
our file manager as well as
the ability to setup cron jobs.
Q. Can I password protect
directories?
A. Yes you can password protect
directory's within CPanel.
DNS
Q. How long does it
take to get my domain working?
A. It usually takes 24-48 hours
for a domain to fully propagate.
Q. What do I set my domains
name server's to?
A. Please read your welcome
e-mail if you have lost your
welcome email you can email
us requesting your dns.
Control panel
Q. Do you have
a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html
Q. Where do I
go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel
Q. How do I make sub-domains?
A. To make a sub-domain login
to your control panel and click
"domain management" inside of
domain management you will see
a place to manage and add sub-domains.
FTP
Q. Where can I download a
free FTP?
A. We recommend downloading
WS FTP from here
Q. It's not letting me upload
my files what's wrong?
A. Make sure you are uploading
to the right web directory which
is the public_html folder.
Q. Why doesn't
my ftp password change when
I change my Cpanel password?
A. Please allow 24 hours for
your FTP password to sync with
your Cpanel password.
Paths
Q. What is the
path to my users files?
A. The path is /home/username/public_html
Q. What is the local path
to perl?
A. The path to perl is /usr/bin/perl
Q. What is the
path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the
path to ImageMagick?
A. The path to ImageMagick is
/usr/bin/
Q. What is the
path to convert for ImageMagick?
A. The path to convert is /usr/bin/
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
E-mail
Q. How do I create
email accounts?
A. To create an email account
login to your control panel
and click add/remove email account's.
Q. What do I put for both
incoming and outgoing mail server?
A. For both incoming and outgoing
mail server put mail.yourdomain.com
Q. Where do I
go to check my emails using
my browser?
A. yourdomain.com/webmail/
Q. How can I
setup webmail to go directly
to horde, neomail or squirrel
mail?
A. Login to the one you prefer
to use after doing so copy the
entire url from your address
bar. You will not login to your
cpanel and create a subdomain
to go to the address you just
copied.
CGI/ASP/PHP/MySql/JSP
Q. None of my cgi scripts
are working on the server. How
do I get them to work?
A. Make sure that they are chmoded
to 755
Q. How do I create
databases and manage them?
A. Login to your cpanel and
click MySQL Databases. After
your database is created you
can manage it from phpmyadmin.
This can be found at the very
bottom of the MySQL page.
Software Versions
Q. What version of php are
you using?
A. We are using version 4.3.3
and 4.3.4
Q. What version of perl are
you using?
A. We are using version 5.6.1.
Q. What version
of MySQL are you using?
A. We are using version 4.0.15
Q. What version
of cpanel are you using?
A. Our servers automatically
stay up to date with the most
recent stable Cpanel version.
Billing
Q. How do I get the 30 day money
back?
A. Simply email us your username,
password, and why you wish to
cancel within thirty days, and
we process your refund in less
then 24 hours.
Q. How do I make
a payment?
A. All online payments are recurring.
Your payment will automatically
be deducted.
Q. How do I stop
billing?
A. If you wish to close your
account simply email us your
username, password, and why
you wish to cancel. You must
also include "I give you permission
to delete my website and all
of it's content."
SSL
Q.
What is the difference between
shared ssl and private ssl?
A.
A shared ssl displays as https//ip/~yourusername/ A private
ssl would display as
https://www.yourdomain.com
in the address bar.
Q.
How do I purchase a private
ssl from you and what type is
it?
A.
Please email to do so.
Q.
Whats the path to the free shared
ssl?
A.
We need to activate the shared
ssl on each site manually that
will require it.
Q.
I'm going to purchase my own
ssl what do I need to know?
A.
Our servers are Apache + Mod
SSL If you require assistance
from us to install it there
will be a $30.00 installation
fee.
Q.
How do I transfer a ssl?
A.
Every place that sells ssl's
has a different transfer procedure.
You will need to ask the supplier
you purchased it from.
Subdomains
Q. READ THIS BEFORE SETTING UP A
SUBDOMAIN!
A. To create a sub domain cpanel
asks for the name you wish to
use. MAKE SURE the subdomain
name you give it doesn't have
a folder already named that
name. If it does the sub will
not work. Example... I want
to create the subdomain test.hostgator.com
so my sub name is going to be
test. If I already have a folder
in my ftp named test I need
to delete it or rename it to
something different before I
create the subdomain with the
test name from cpanel.
Q. What is a subdomain?
A.
www.domain.com is a domain name.
A subdomain is anything that
replaces the www in a domain
name.forum.aol.com
is a subdomain. www.forum.aol.com
is not a subdomain.
Addon
Domains
Q. What is an addon domain?
A.
An addon domain is a fully functional
domain that will work out of
a folder in your main sites
ftp.
Q. READ THIS BEFORE SETTING UP AN
ADDON DOMAIN!
You
cannot create an addon domain
if your dns hasn't proprograted
to the server already. So after
you change the sites dns you
are trying to add you will need
to wait 24-48 hours before attempting
to create your addon domain.
A.
There are three fields cpanel
asks for when creating an addon
domain.
1.
"New Domain
Name:" You will
put in the newdomain.com do
not put www in the name!
2.
"Username/directory/subdomain
Name:" This will be the folder
cpanel creates in your main
accounts ftp. MAKE SURE that
the name you give it doesn't
already have a folder. Example...
If you want to give it the username
chris. You cannot have a folder
in your account named chris
already. If you do and still
try creating the username for
the addon domain to be chris
you will mess a lot of things
up!!!
3.
"Password:"
fill in any password you want
here.
Q. Help I added an addon domain
why did it say subdomain added?!!?
A.
It creates it as a subdomain
by creating the folder within
your main sites ftp. Please
ignore this! It is a fully functional
domain name. It is only called
a subdomain when in fact it
is an addon domain.
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